Europcar Biludlejning Destinationer i Holland

Higher price charged than agreed/promised by you

I was missing some technical questions about the specific car_ but could not ask anybody

When we arrived we were told pick up vehicle in garage at Schiphol at the counter in hall of airport when we paid deposit. Turned out that vehicle was not available and instead of Volkswagen we got an Opel. No issue with brand_ but it was necessary to make a new contract for different car which took 30 minutes. Luckily we were not in a hurry_ just tired from intercontinental flight from Canada. Last time in March 2024 the same thing happened _ but we were upgraded with no extra charge probably since model was not available.

Alleen teveel berekend en heb een mail gestuurd

În ansamblu experiența a fost bună_ dar aș dori să menționez ca nu am găsit o variantă de a comunica cu agenția pe perioada închirierii. Am încercat să contactăm agenția atat telefonic cat și pe e-mail_ pentru a anunța prelungirea cu o zi a perioadei de închiriere a mașinii_ întrucât am avut zborul anulat și reprogramat și nu am găsit nicio cale viabilă de comunicare.