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Have questions or need assistance with your car rental booking? Our team is here to help! We look forward to helping you enjoy a smooth and hassle-free rental experience!
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What you'll need to pick up your rental car?
Driver's license
A valid physical driver's license in the name of the main driver. What are the driving licence requirements?
Credit Card
A valid physical (plastic) credit card in the name of the main driver with sufficient funds. Can I rent a car if I don't have a credit card?
Identification
A passport or other form of photo identification. What form of Identification do I need to present at the rental desk?
Detailed information and exceptions (if any) are clearly outlined in the 'Terms and Conditions' document, which can be found on 'My Booking' page.
Here are some frequently asked questions that might help you!
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Or select a category based on your rental status
Click on the question that most fit your case to see the answer.
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What are the driving licence requirements?
- A full driving license will be required at the rental desk in order for you to rent a car, provisional (learner's) driving licenses are not accepted for the rental.
When you rent a car abroad in some countries you will need an international drivers license, as well as your own driving license. Details about the needed driving license can be found in the Terms and Conditions of any specific offer. -
Did we answer your question?
- A full driving license will be required at the rental desk in order for you to rent a car, provisional (learner's) driving licenses are not accepted for the rental.
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Can I rent a car if I don't have a credit card?
- Yes, you can book online using one of the other available payment methods but locally, almost all of our rental partner will need a credit card at the rental desk under the name of the main driver.
The most common reason for the credit card is the guarantee deposit that has to be placed for the rental.
You can find out if our local car rental partner wont need a credit card in the Terms and Conditions (T&C) under the "Payment" paragraph. -
Did we answer your question?
- Yes, you can book online using one of the other available payment methods but locally, almost all of our rental partner will need a credit card at the rental desk under the name of the main driver.
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What form of Identification do I need to present at the rental desk?
- Generally, an ID card will be sufficient, nevertheless, depending on your destination and your residence a passport might be required. To be sure that you have all the documents needed when renting the car please review the Terms and Conditions (T&C) under the "Driver requirements" paragraph for any documents you will need to present at the rental desk.
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Did we answer your question?
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What is a voucher?
- It's your Car Rental confirmation document which has to be presented at the rental desk upon the pick up of the vehicle.
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Did we answer your question?
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Where can I find my voucher?
- As soon as your booking is confirmed, an e-mail with the voucher link will be sent to you. Furthermore, you will also be able to visit "My Booking" page where you can find all the relevant documents of your upcoming rental such as Terms, voucher and receipt.
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How do I request an invoice?
- Easy! In order to issue an invoice for the online payment under a company's details please contact us via Contact Us page and include the following information: (1) name of the company, (2) Address and (3) VAT number.
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When will my deposit be released?
- Once you return the car back without a damage, the deposit/guarantee amount will be released/ refunded to your credit card. This transaction usually takes from 7 to 21 working days to appear. Contact your bank first in order to check it.
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Did we answer your question?
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Why have I been charged by the car rental company?
- When you pick up the car you will be charged for the rental amount indicated on your voucher at section 'Payable at the rental desk'.
However, you might decide to purchase extra equipment or upgrades locally (e.g. GPS or different car category). In these cases the car rental company might charged you. Furthermore, if you choose to buy a cover at the counter when you pick up the car, our car rental partner will provide the cover and you will pay them directly.
After your rental period, our local car rental partner may charge you for refueling, parking tickets, fines or damages to the vehicle. Keep in mind the representative should list any charges on the paperwork he/she gives you (although some fines and parking tickets might arrive later).
If you don’t understand the paperwork you’ve been given, or you’re not sure why you’ve been charged, please get in touch with our customer service via our page Contact Us. -
Did we answer your question?
- When you pick up the car you will be charged for the rental amount indicated on your voucher at section 'Payable at the rental desk'.
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What shall I do if the car breaks down, or if I am involved in an accident?
- In case of accident, call the emergency number of the car rental company, which is indicated on the rental agreement, you got when you picked up the car. You’ll find the number on the rental agreement you signed when you picked up the car. The representative will advice you what you have to do. Call the police to report the accident, once you return the car, an accident report will be created.
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Did we answer your question?
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Can I extend my booking?
- Of course you can! If you haven't started your rental yet, you can change the dates via our customer page "My Booking" and amend your reservation. Any changes you make to your booking will probably change the total rental price.
Once you've picked your car up, please contact the car hire company directly if you want to extend your booking or please create a new reservation online for the rest of the days.
If you drop the car off later than arranged on your Voucher, the car hire company will charge you a late fee. -
Did we answer your question?
- Of course you can! If you haven't started your rental yet, you can change the dates via our customer page "My Booking" and amend your reservation. Any changes you make to your booking will probably change the total rental price.
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What should I do when I get my car?
- Check the car
Walk around the car and look inside, checking for damage. If you find any, ask the car hire company agent to mark it on your rental agreement. Take pictures so you can be confident about what the car was like to start with.
Check what fuel it takes
Open the cap to see if it’s petrol or diesel. Petrol might have ‘95’ on it. If you’re not sure which fuel the car takes, ask the agent before you leave.
Look at the dashboard
Rental car fuel is usually provided on a ‘full to full’ basis, which means you start with a full tank and you return the car with a full tank. Turn the key to check the tank is full (and the headlights work).
Sort your route
If your car has GPS, it’s worth setting it to your language before you head off.
Take a moment
Once everyone’s safely strapped in, take a minute to adjust the mirrors, move the seat, find reverse and check where the indicators are.
Look out for a petrol station
When you’re heading off, look out for a petrol station. It'll save any last-minute stress about filling the car up before you take it back. -
Did we answer your question?
- Check the car
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How do I return the car?
- In your confirmation voucher the drop off address of the car rental company is indicated as well as the exact meeting time. However, we strongly recommend you to arrange the drop off details with the car rental representative at pick up.
Your car will probably be checked over when you return it, or there may be a box to drop the keys in if there is no one available.
We recommend to keep any paperwork you are given. -
Did we answer your question?
- In your confirmation voucher the drop off address of the car rental company is indicated as well as the exact meeting time. However, we strongly recommend you to arrange the drop off details with the car rental representative at pick up.
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Can I get a refund if I returned my car early?
- In case that you wish to drop the car off earlier than the confirmed pick up and drop off times, we will not refund any amount for the unused days; it is entirely up to the car rental company whether they decide to do so or not.
This is because we will have committed to the whole booking on your behalf, and the car hire company will have been expecting the car to be used for the whole period. They will have planned their cars and parking needs around the original booking. -
Did we answer your question?
- In case that you wish to drop the car off earlier than the confirmed pick up and drop off times, we will not refund any amount for the unused days; it is entirely up to the car rental company whether they decide to do so or not.
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What are the driving licence requirements?
- A full driving license will be required at the rental desk in order for you to rent a car, provisional (learner's) driving licenses are not accepted for the rental.
When you rent a car abroad in some countries you will need an international drivers license, as well as your own driving license. Details about the needed driving license can be found in the Terms and Conditions of any specific offer. -
Did we answer your question?
- A full driving license will be required at the rental desk in order for you to rent a car, provisional (learner's) driving licenses are not accepted for the rental.
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How do I add Optional extras/equipment?
- Easy, after selecting the car category, next page will display you all available optional extras and their prices.
If you would like to add or remove Optional extras/equipment after your reservation is confirmed, we do offer a free of charge amendment system via our customer page 'My Booking'. Just login with your email and the booking number and add or remove the Optional extras/equipment to your booking. -
Did we answer your question?
- Easy, after selecting the car category, next page will display you all available optional extras and their prices.
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How do I pay for my booking?
- On our website, you can use your credit card, your debit card or your PayPal account to finalize the payment indicated as "Payable now". The remaining amount "Payable at rental desk" indicated on the voucher will be paid at the rental desk, when you pick up the car. The accepted payment methods are mentioned in the Terms and Conditions (T&C).
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Did we answer your question?
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Can I rent a car if I don't have a credit card?
- Yes, you can book online using one of the other available payment methods but locally, almost all of our rental partner will need a credit card at the rental desk under the name of the main driver.
The most common reason for the credit card is the guarantee deposit that has to be placed for the rental.
You can find out if our local car rental partner wont need a credit card in the Terms and Conditions (T&C) under the "Payment" paragraph. -
Did we answer your question?
- Yes, you can book online using one of the other available payment methods but locally, almost all of our rental partner will need a credit card at the rental desk under the name of the main driver.
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What if I haven’t received any confirmation Voucher of my booking?
- Most of the bookings get an instant confirmation, in some rare cases it might take up to 48 hours. Please click here to contact with us.
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Did we answer your question?
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Will my driver licence be accepted?
- Yes, most driver's licences are accepted. You'll need a full driving licence, not a provisional (learner's) licence.
Please review the Terms and Conditions (T&C) of the vehicle you would like to rent in order to check any specific details. -
Did we answer your question?
- Yes, most driver's licences are accepted. You'll need a full driving licence, not a provisional (learner's) licence.
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What insurances does my rental car have?
- The included insurances and covers are displayed at the Terms and Conditions (T&C), under the "Your rental includes" paragraph as well as at the paragraph "Included package in this rental".
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Did we answer your question?
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Can I rent a car if I don't have a credit card?
- Yes, you can book online using one of the other available payment methods but locally, almost all of our rental partner will need a credit card at the rental desk under the name of the main driver.
The most common reason for the credit card is the guarantee deposit that has to be placed for the rental.
You can find out if our local car rental partner wont need a credit card in the Terms and Conditions (T&C) under the "Payment" paragraph. -
Did we answer your question?
- Yes, you can book online using one of the other available payment methods but locally, almost all of our rental partner will need a credit card at the rental desk under the name of the main driver.
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How much will be the deposit amount?
- The exact amount that you'll need to leave as a deposit varies depending on the vehicle and the car rental company. Details about the deposit can be found on the 'Terms and Conditions' (T&C).
During the booking procedure on the Car selection page please search for the link "T&C" near the photo of each vehicle. Just click on the "T&C" and review the "Payment" paragraph for details related with the deposit.
When a booking gets confirmed, the exact deposit amount can be found on the 'Terms and Conditions' document. This is available though our customer page 'My Booking'. -
Did we answer your question?
- The exact amount that you'll need to leave as a deposit varies depending on the vehicle and the car rental company. Details about the deposit can be found on the 'Terms and Conditions' (T&C).
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Where can I find the Terms and Conditions of an offer?
- The Terms and Conditions (T&C) are available throughout the booking procedure. In the Car selection page please search for the link "T&C" near the photo of each vehicle. Please read them carefully for a smooth rental.
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Did we answer your question?
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What are the driving licence requirements?
- A full driving license will be required at the rental desk in order for you to rent a car, provisional (learner's) driving licenses are not accepted for the rental.
When you rent a car abroad in some countries you will need an international drivers license, as well as your own driving license. Details about the needed driving license can be found in the Terms and Conditions of any specific offer. -
Did we answer your question?
- A full driving license will be required at the rental desk in order for you to rent a car, provisional (learner's) driving licenses are not accepted for the rental.
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Will my driver licence be accepted?
- Yes, most driver's licences are accepted. You'll need a full driving licence, not a provisional (learner's) licence.
Please review the Terms and Conditions (T&C) of the vehicle you would like to rent in order to check any specific details. -
Did we answer your question?
- Yes, most driver's licences are accepted. You'll need a full driving licence, not a provisional (learner's) licence.
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How long do I need to have held a licence for?
- Depending on the vehicle you would like to rent and the location where you are going to rent your car these details may change.
In our Terms and Conditions you will be able to find these details under the paragraph "Driver requirements" -
Did we answer your question?
- Depending on the vehicle you would like to rent and the location where you are going to rent your car these details may change.
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I am under 30 years old can I rent a car?
- Yes, most car rental companies will rent to a person between 21 and 80. However, each car rental company has its own age requirements. Please select your age when entering your rental criteria at the search engine. Untick the box that says 'Drivers Age At Rental Start: 30-65 and add your age. Then we'll only show you cars that you can rent.
If you're 21-29, you are likely to have to pay a young driver fee. Don't worry this fee, if any, is always included in our final prices.
NOTE: When comparing our prices with others, make sure you compare FINAL prices and not ones that purposely keep surcharges hidden away! -
Did we answer your question?
- Yes, most car rental companies will rent to a person between 21 and 80. However, each car rental company has its own age requirements. Please select your age when entering your rental criteria at the search engine. Untick the box that says 'Drivers Age At Rental Start: 30-65 and add your age. Then we'll only show you cars that you can rent.
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I am over 65 years old can I rent a car?
- Yes, most car rental companies will rent to people between 21 and 80 years old. However, each car rental company has its own age requirements.
Please select your age when entering your rental criteria at the search engine. Untick the box that says 'Drivers Age At Rental Start: 30-65' and add your age. Our site will only show you the available cars for your age.
NOTE: Some rental companies charge an extra fee to young or senior drivers. Don't worry, this fee, if any, is always included in our final prices. When comparing our prices with others, make sure you compare FINAL prices and not ones that purposely keep surcharges hidden away! -
Did we answer your question?
- Yes, most car rental companies will rent to people between 21 and 80 years old. However, each car rental company has its own age requirements.
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What form of Identification do I need to present at the rental desk?
- Generally, an ID card will be sufficient, nevertheless, depending on your destination and your residence a passport might be required. To be sure that you have all the documents needed when renting the car please review the Terms and Conditions (T&C) under the "Driver requirements" paragraph for any documents you will need to present at the rental desk.
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Did we answer your question?
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What documents do I need to present to collect the car?
- The main driver needs to present the following (all held in their own name):
-An ID card/passport
-A credit card with enough credit to cover the deposit for the car
-Full driving licence
-Our eVoucher that you have received with the confirmation of the rental
NOTE: Some car rental companies might ask for any additional documents at the rental desk or would have some restrictions on the above mentioned documents. To be sure that you will have all the documents needed please review the Terms and Conditions (T&C) of your car. -
Did we answer your question?
- The main driver needs to present the following (all held in their own name):
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What about mileage allowance?
- All information about mileage allowance can be found on the Terms and Conditions (T&C) under the "Your rental includes" paragraph. If your rental does not include unlimited mileages, then the exact miles allowance is mentioned further down on the Terms and Conditions document under the "Mileage information" paragraph.
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Did we answer your question?
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What fuel/refuel policy does my car have?
- This information can be found on the Terms and Conditions (T&C) under the 'Fuel Policy' paragraph. During the booking procedure, the Terms can be found on the Car Selection page near the photo of each vehicle. After a reservation gets confirmed, this information is also stated on your confirmation Voucher.
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Did we answer your question?
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What fuel does my car take?
- Once you pick up the car, the representative at the rental desk will advice you what fuel type is required for the car. Usually there is an indication at the petrol cap as well.
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Did we answer your question?
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Is it possible to cross the border with the rented car?
- Yes, most car rental companies will allow you to visit another country. However, each car rental company has its own cross border allowance which varies from company to company. Don't worry Terms and Conditions "T&C" specify this information for you. If the selected offer doesn't mention the country that you wish to visit, then please select another offer in the car selection page.
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Do I have to pay a one-way fee - and if so, how much is it?
- All one way charges (if applicable) are always calculated and included in the rate you see on the website after selecting your preferred pick up and drop off location.
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Did we answer your question?
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What insurances does my rental car have?
- The included insurances and covers are displayed at the Terms and Conditions (T&C), under the "Your rental includes" paragraph as well as at the paragraph "Included package in this rental".
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Did we answer your question?
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What is the excess amount?
- Excess is the amount you are liable for in case of Damage or theft of the car (when Collision Damage Waiver and Theft protection is included in your booking).
The exact Excess amount is mentioned during the booking procedure in the Terms and conditions (T&C). If you have already created a booking, the Excess amount is mentioned on the confirmation voucher. -
Did we answer your question?
- Excess is the amount you are liable for in case of Damage or theft of the car (when Collision Damage Waiver and Theft protection is included in your booking).
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How much is the excess on my rental car?
- The exact Excess amount is mentioned during the booking procedure in the Terms and Conditions (T&C). If you have already created a booking, the Excess amount is mentioned on the confirmation voucher.
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Can I rent a car with a protection service?
- Yes, during the booking procedure you can add one of our protection service just after selecting the vehicle category.
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Can I include any protection service in my booking after creating a reservation?
- Easily! If you would like to make changes after your reservation is confirmed, we do offer a free of charge amendment system via our customer page 'My Booking'. Just login with your email and the booking number. Then please click on the make changes/cancel tab and then select amend booking. The system will guide you to create a new reservation, which will replace the old one.
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Can I remove any protection service from my booking?
- You can Remove the protection service by visiting "My Booking" at any time before the rental starts. Just login with your email and the booking number and then please click on the make changes/cancel tab and then select the protection package that you wish to remove. After the rental start, this product can not be removed or refunded.
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What additional cover can I buy from the counter staff?
- Depending on the car hire company that will cover your rental, they can sell different kinds of additional cover, but the most common is Super Collision Damage Waiver (SCDW).
This SCDW policy could cover the following things:
- Cover parts of the car that aren’t covered by the company’s standard Collision Damage Waiver policy (windows and tyres, for example)
- Reduce the excess – reducing the maximum you would have to pay if you damaged something covered by the car’s protection
- Set the excess to zero, so you wouldn’t have to leave a deposit at pick-up – or pay anything for damage to something covered by the car’s protection.
Any extra coverage that is agreed to be added locally it has to be paid at the rental desk as additional charge to the rental price indicated in the confirmation voucher. -
Did we answer your question?
- Depending on the car hire company that will cover your rental, they can sell different kinds of additional cover, but the most common is Super Collision Damage Waiver (SCDW).
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What shall I do if the car breaks down, or if I am involved in an accident?
- In case of accident, call the emergency number of the car rental company, which is indicated on the rental agreement, you got when you picked up the car. You’ll find the number on the rental agreement you signed when you picked up the car. The representative will advice you what you have to do. Call the police to report the accident, once you return the car, an accident report will be created.
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Did we answer your question?
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How do I add Optional extras/equipment?
- Easy, after selecting the car category, next page will display you all available optional extras and their prices.
If you would like to add or remove Optional extras/equipment after your reservation is confirmed, we do offer a free of charge amendment system via our customer page 'My Booking'. Just login with your email and the booking number and add or remove the Optional extras/equipment to your booking. -
Did we answer your question?
- Easy, after selecting the car category, next page will display you all available optional extras and their prices.
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How do I add a GPS (sat nav)?
- You can select a GPS (sat nav) while you're booking your car.
If you've already booked your car, we do offer a free of charge amendment system through our customer page "My Booking". After you log in with your email and the booking number you will be able to amend your booking and add any extra items that are offered. -
Did we answer your question?
- You can select a GPS (sat nav) while you're booking your car.
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How do I add an additional driver?
- You can add an additional driver when you're booking your car. After selecting the car category, you will be able to see the next page with all the 'Optional Extras' this offer provides. Please also include the number of the additional drivers from the drop down list when you select this option.
You can also add an additional driver when you arrive at the rental counter to pick up your car.
NOTE: All age and licence requirements of the main driver, also apply to additional drivers. -
Did we answer your question?
- You can add an additional driver when you're booking your car. After selecting the car category, you will be able to see the next page with all the 'Optional Extras' this offer provides. Please also include the number of the additional drivers from the drop down list when you select this option.
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What are the additional driver's requirements?
- If you have added someone as an additional driver, they'll need to be with you when picking up your car. If you can't take them with you when you pick up the car, you can take them back to the counter and add them later on. The requirements about the main driver also apply to any additional drivers. Thus, please check under Terms and Conditions (T&C) for the exact driver's requirements.
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How do I add a child car seat / baby seat?
- You can select a child seat/ baby seat while you're booking your car. When adding the child seat don't forget to select the age of your child/children in order our local car rental partner to provide you a child seat / baby seat in the requested specifications.
If you would like to add or remove a child seat/ baby seat after your reservation is confirmed, we do offer a free of charge amendment system via our customer page My Booking. Just login with your email and the booking number and add or remove the child seat to your booking. -
Did we answer your question?
- You can select a child seat/ baby seat while you're booking your car. When adding the child seat don't forget to select the age of your child/children in order our local car rental partner to provide you a child seat / baby seat in the requested specifications.
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How do I pay for extra equipment?
- All the charges for the extra equipment are included in the final price, as long as you have added them to your reservation during the booking procedure.
Extra options can be subject to availability even when booked. No charge made locally for unavailable items.
If you would like to add or remove any extra option after your reservation was confirmed, we do offer a free of charge amendment system via our customer page 'My Booking'. Just login with your email and the booking number and remove or add any item you wish. -
Did we answer your question?
- All the charges for the extra equipment are included in the final price, as long as you have added them to your reservation during the booking procedure.
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Do I have to pay for additional drivers?
- The cost for the additional driver is already included in the final price of your rental, as long as you have added the additional driver while placing your reservation.
If you would like to add or remove the additional driver after your reservation is confirmed, we do offer a free of charge amendment system via our customer page My Booking. Just login with your email and the booking number and remove or add the additional driver to your booking. If the additional driver is below or above the age limits of the confirmed reservation then extra charges may occur locally. -
Did we answer your question?
- The cost for the additional driver is already included in the final price of your rental, as long as you have added the additional driver while placing your reservation.
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How do I pay for my booking?
- On our website, you can use your credit card, your debit card or your PayPal account to finalize the payment indicated as "Payable now". The remaining amount "Payable at rental desk" indicated on the voucher will be paid at the rental desk, when you pick up the car. The accepted payment methods are mentioned in the Terms and Conditions (T&C).
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Did we answer your question?
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What currency do I use to pay for the car?
- Our website provides several currency choices from which you can select during the booking procedure.
Keep in mind that when you will pick up the car the 'Payable at Desk' amount will be in the local currency of your destination. This amount is displayed on your confirmation voucher. -
Did we answer your question?
- Our website provides several currency choices from which you can select during the booking procedure.
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Why was my payment declined?
- It might happen, communication problems can occur because of typing mistakes in the credit card information, when you entered the credit card details. You can try using another credit card or contact your credit card provider. Please remember that on our website you can pay using several payment methods e.g. Paypal.
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Did we answer your question?
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Can I rent a car if I don't have a credit card?
- Yes, you can book online using one of the other available payment methods but locally, almost all of our rental partner will need a credit card at the rental desk under the name of the main driver.
The most common reason for the credit card is the guarantee deposit that has to be placed for the rental.
You can find out if our local car rental partner wont need a credit card in the Terms and Conditions (T&C) under the "Payment" paragraph. -
Did we answer your question?
- Yes, you can book online using one of the other available payment methods but locally, almost all of our rental partner will need a credit card at the rental desk under the name of the main driver.
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Will I have to leave a deposit when I pick my car up?
- Yes. When you pick-up the car, the representative will ask you to leave a deposit in case of Damage or Theft of the car during your rental. The deposit/guarantee amount will be temporarily blocked/charged on the credit card of the main driver and held for the duration of the rental.
Once you return the car back without a damage, the deposit/guarantee amount will be released/ refunded to the credit card. The charge back might take seven to 21 working days, depending on your bank.
If for any reason the main driver’s card does not have enough funds for the deposit, the representative might not give you the car or might offer you additional insurances/cover to waive the deposit/guarantee amount.
This is standard practice with all car rental companies. -
Did we answer your question?
- Yes. When you pick-up the car, the representative will ask you to leave a deposit in case of Damage or Theft of the car during your rental. The deposit/guarantee amount will be temporarily blocked/charged on the credit card of the main driver and held for the duration of the rental.
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How much will be the deposit amount?
- The exact amount that you'll need to leave as a deposit varies depending on the vehicle and the car rental company. Details about the deposit can be found on the 'Terms and Conditions' (T&C).
During the booking procedure on the Car selection page please search for the link "T&C" near the photo of each vehicle. Just click on the "T&C" and review the "Payment" paragraph for details related with the deposit.
When a booking gets confirmed, the exact deposit amount can be found on the 'Terms and Conditions' document. This is available though our customer page 'My Booking'. -
Did we answer your question?
- The exact amount that you'll need to leave as a deposit varies depending on the vehicle and the car rental company. Details about the deposit can be found on the 'Terms and Conditions' (T&C).
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Why do I have to pay a deposit at the counter?
- The deposit / guarantee amount is required in order to cover any missing fuel, speeding / parking fines - or in case you return the car damaged, late or dirty.
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Did we answer your question?
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Will I have to pay for anything when I collect my car?
- Yes. When you pick up your car the remaining amount payable stated on your voucher has to be paid at rental desk.
You'll also have to leave a deposit for the car in order to pick it up.
Any extra item that will be accepted at the rental desk is not included in our e-Voucher and has to be paid locally to our local car rental partner.
There may be other charges, depending on where you're hiring as they can not always be calculated beforehand. A few examples are:
- Government taxes
- local contract fees
- credit card fees -
Did we answer your question?
- Yes. When you pick up your car the remaining amount payable stated on your voucher has to be paid at rental desk.
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Can I upgrade my car?
- Yes, you can upgrade your car. Through our customer page "My Booking" you can amend your booking free of charge and choose a different type of car. Changing the car will also change the price of the rental.
Sometimes our local car rental partner might offer you an upgrade when picking up the car. If you decide to upgrade the car directly at the counter, you will have to pay for the upgrade directly at the station. -
Did we answer your question?
- Yes, you can upgrade your car. Through our customer page "My Booking" you can amend your booking free of charge and choose a different type of car. Changing the car will also change the price of the rental.
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Can I extend my booking?
- Of course you can! If you haven't started your rental yet, you can change the dates via our customer page "My Booking" and amend your reservation. Any changes you make to your booking will probably change the total rental price.
Once you've picked your car up, please contact the car hire company directly if you want to extend your booking or please create a new reservation online for the rest of the days.
If you drop the car off later than arranged on your Voucher, the car hire company will charge you a late fee. -
Did we answer your question?
- Of course you can! If you haven't started your rental yet, you can change the dates via our customer page "My Booking" and amend your reservation. Any changes you make to your booking will probably change the total rental price.
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How do I change my pick-up or drop-off times?
- We can try to change the time you pick up or drop off your car, as long as the rental has not started yet.
Visit our customer page 'My Booking' and login with your email address and the order number. From there you will be able to amend your booking.
If you change your booking in any way, it is likely that the price will change. -
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- We can try to change the time you pick up or drop off your car, as long as the rental has not started yet.
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How do I change the main driver?
- You can change the name of the main driver by visiting "My Booking". When you login please select 'Make Changes or Cancel' tab and click on 'Edit Driver's Details'.
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How do I update my email address?
- If you notice that you have entered a wrong email address to your booking or that you had a typing error, then you can edit the email address via our customer page "My Booking".
To log in to 'My Booking' please use the wrongly submitted e-mail and the order number. When you are logged in to 'My Booking' page, go to 'Make Changes or Cancel' tab and select 'Edit Driver's Details'. Here you'll find all provided information, where you can update / correct the email address.
Keep in mind as soon as your e-mail address is updated you will have to login using the new updated e-mail address. -
Did we answer your question?
- If you notice that you have entered a wrong email address to your booking or that you had a typing error, then you can edit the email address via our customer page "My Booking".
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How do I add or change my flight number?
- In order to add or change a flight number to your reservation, visit our customer page "My Booking" and login with your email and the booking number.
After you login, go to "Make changes or Cancel" tab and select "Edit Driver's Details". There you will be able to make this change. -
Did we answer your question?
- In order to add or change a flight number to your reservation, visit our customer page "My Booking" and login with your email and the booking number.
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Can I cancel my booking?
- Of course you can! You can always cancel up to 48 hours before the rental starts, free of charge. Otherwise a maximum fee of 50 EUR will be kept. If the pick up time has passed, then the reservation cannot be cancelled.
NOTE: Some car hire companies also have their own cancellation policy, which you’ll find on the Terms and Conditions of your booking. -
Did we answer your question?
- Of course you can! You can always cancel up to 48 hours before the rental starts, free of charge. Otherwise a maximum fee of 50 EUR will be kept. If the pick up time has passed, then the reservation cannot be cancelled.
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How do I cancel my booking?
- To cancel your booking, please login to our customer page "My Booking". Please select Make changes or Cancel and at the bottom of the page you will be able to see "Cancel booking".
If you just need to modify your booking a cancellation is not needed as we are offering a free of charge amendment system. -
Did we answer your question?
- To cancel your booking, please login to our customer page "My Booking". Please select Make changes or Cancel and at the bottom of the page you will be able to see "Cancel booking".
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If I don't pick up the car will I be charged for the total rental cost?
- No, the remaining amount indicated in your voucher will not be charged if you decide not to pick up the vehicle. The only fee applied will be the amount paid during the booking procedure.
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Can I collect the car early?
- Yes, in most cases you will be able to collect the car earlier than the confirmed time. Please note this depends on the availability of the reserved vehicle.
If you rental plans change in advance, you can always amend your booking to the preferred pick up time via our customer page 'My Booking'. Any change you make to your booking will probably change the total rental price. -
Did we answer your question?
- Yes, in most cases you will be able to collect the car earlier than the confirmed time. Please note this depends on the availability of the reserved vehicle.
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When should I pick up the car?
- Try to pick it up as close as possible to the time specified during the booking procedure. If you are running late please contact the car rental company on the number indicated in your confirmation voucher.
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What happens if my flight is delayed or cancelled?
- If you added your flight details to your booking, the car rental company will be able to track your flight and may hold the car for you for some time.
If your flight is delayed it is important to call the local car rental station using the contact number of the company displayed in your confirmation voucher as soon as possible. -
Did we answer your question?
- If you added your flight details to your booking, the car rental company will be able to track your flight and may hold the car for you for some time.
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What should I do when I get my car?
- Check the car
Walk around the car and look inside, checking for damage. If you find any, ask the car hire company agent to mark it on your rental agreement. Take pictures so you can be confident about what the car was like to start with.
Check what fuel it takes
Open the cap to see if it’s petrol or diesel. Petrol might have ‘95’ on it. If you’re not sure which fuel the car takes, ask the agent before you leave.
Look at the dashboard
Rental car fuel is usually provided on a ‘full to full’ basis, which means you start with a full tank and you return the car with a full tank. Turn the key to check the tank is full (and the headlights work).
Sort your route
If your car has GPS, it’s worth setting it to your language before you head off.
Take a moment
Once everyone’s safely strapped in, take a minute to adjust the mirrors, move the seat, find reverse and check where the indicators are.
Look out for a petrol station
When you’re heading off, look out for a petrol station. It'll save any last-minute stress about filling the car up before you take it back. -
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- Check the car
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How do I return the car?
- In your confirmation voucher the drop off address of the car rental company is indicated as well as the exact meeting time. However, we strongly recommend you to arrange the drop off details with the car rental representative at pick up.
Your car will probably be checked over when you return it, or there may be a box to drop the keys in if there is no one available.
We recommend to keep any paperwork you are given. -
Did we answer your question?
- In your confirmation voucher the drop off address of the car rental company is indicated as well as the exact meeting time. However, we strongly recommend you to arrange the drop off details with the car rental representative at pick up.
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Can I drop the car off later than my drop off time?
- Of course you can. If you haven't started your rental yet, you can change the dates via our customer page "My Booking" and amend your reservation. Any changes you make to your booking will probably change the total rental price.
Once you've picked your car up, please contact the car hire company directly if you want to extend your booking or please create a new reservation online for the rest of the days.
If you drop the car off later than arranged on your Voucher, the car hire company will charge you a late fee. -
Did we answer your question?
- Of course you can. If you haven't started your rental yet, you can change the dates via our customer page "My Booking" and amend your reservation. Any changes you make to your booking will probably change the total rental price.
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What if I want to pick up or drop off my rental car outside working hours?
- During the booking procedure please select the exact pick up and drop off hours of your rental. This way our system will give you only available cars from car rental companies that provide service the specified hours.
If your plans change after you book, you can change your pick-up and drop-off times through our customer page My Booking in order to change the reservation.
NOTE: If any extra charge is applied for the out of operating times is always included in our final prices. -
Did we answer your question?
- During the booking procedure please select the exact pick up and drop off hours of your rental. This way our system will give you only available cars from car rental companies that provide service the specified hours.
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Is it possible to drop off the car at a different location?
- Yes, most of the car rental companies will allow you to have different pick up and drop off locations. On the search engine, we provide you with the option to "Return car to another location". This will enable you to select one of the available return locations.
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When will my deposit be released?
- Once you return the car back without a damage, the deposit/guarantee amount will be released/ refunded to your credit card. This transaction usually takes from 7 to 21 working days to appear. Contact your bank first in order to check it.
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Why have I been charged by the car rental company?
- When you pick up the car you will be charged for the rental amount indicated on your voucher at section 'Payable at the rental desk'.
However, you might decide to purchase extra equipment or upgrades locally (e.g. GPS or different car category). In these cases the car rental company might charged you. Furthermore, if you choose to buy a cover at the counter when you pick up the car, our car rental partner will provide the cover and you will pay them directly.
After your rental period, our local car rental partner may charge you for refueling, parking tickets, fines or damages to the vehicle. Keep in mind the representative should list any charges on the paperwork he/she gives you (although some fines and parking tickets might arrive later).
If you don’t understand the paperwork you’ve been given, or you’re not sure why you’ve been charged, please get in touch with our customer service via our page Contact Us. -
Did we answer your question?
- When you pick up the car you will be charged for the rental amount indicated on your voucher at section 'Payable at the rental desk'.
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Can I get a refund if I returned my car early?
- In case that you wish to drop the car off earlier than the confirmed pick up and drop off times, we will not refund any amount for the unused days; it is entirely up to the car rental company whether they decide to do so or not.
This is because we will have committed to the whole booking on your behalf, and the car hire company will have been expecting the car to be used for the whole period. They will have planned their cars and parking needs around the original booking. -
Did we answer your question?
- In case that you wish to drop the car off earlier than the confirmed pick up and drop off times, we will not refund any amount for the unused days; it is entirely up to the car rental company whether they decide to do so or not.
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What if I have queries after my rental has finished?
- For any queries after your rental ends, please contact us via our customer service portal. If you decide to contact us via email please attach any relevant documents to your request.
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What is a voucher?
- It's your Car Rental confirmation document which has to be presented at the rental desk upon the pick up of the vehicle.
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Where can I find my voucher?
- As soon as your booking is confirmed, an e-mail with the voucher link will be sent to you. Furthermore, you will also be able to visit "My Booking" page where you can find all the relevant documents of your upcoming rental such as Terms, voucher and receipt.
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What if I haven’t received any confirmation Voucher of my booking?
- Most of the bookings get an instant confirmation, in some rare cases it might take up to 48 hours. Please click here to contact with us.
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Where can I find the Terms and Conditions of an offer?
- The Terms and Conditions (T&C) are available throughout the booking procedure. In the Car selection page please search for the link "T&C" near the photo of each vehicle. Please read them carefully for a smooth rental.
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Where can I find the Terms and Conditions of my booking?
- After your booking gets confirmed you will be able to find these Terms in our customer page "My Booking". To login please the email address and the order number of your booking.
These Terms contain the inclusions or exclusions of your rental, what you need to hold with you to get the vehicle, what are the acceptable payment methods of our partner at the rental desk, what guarantee you will have to place for the vehicle and what coverage you have, what the fuel policy will be at the rental desk, any details about the extra services you would like to add and any specific information that could be related with the rental desk / company. -
Did we answer your question?
- After your booking gets confirmed you will be able to find these Terms in our customer page "My Booking". To login please the email address and the order number of your booking.
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Where do I find my receipt?
- As soon as your reservation is confirmed you can login to 'My Booking' page and see all the relevant documents of your upcoming rental. These include your Receipt for the online payment, Voucher and Terms. To log in to this page please use the booking number and your e-mail address, and then select "Rental documents".
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How do I request an invoice?
- Easy! In order to issue an invoice for the online payment under a company's details please contact us via Contact Us page and include the following information: (1) name of the company, (2) Address and (3) VAT number.
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Postal address
Customer Service
PO Box: 54
Eleftheriou Venizelou 221,
P.C. 71414, ELTA Gazi
Crete, Greece
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Keep in mind that on high season we usually get a large amount of queries and there might be a small delay on our reply time. We thank you for your patience.
Note: if your question needs urgent attention, please check if you can find an answer on our FAQ page or contact us by phone.
