We waited almost 1.5 hours to pick up the car. We even arrived early. There were only 2 staff on_ and checking in seemed to take a long time. Drop off was the opposite. Very efficient. All staff were lovely
8.44
Thank you for your flexibility with the return car service.
I enjoyed the rental car _ the desk service in BRU was good and helping.
I look forward to use your good service in the future. Thank you.
10
Todo en orden_ mejor imposible.
10
Would have liked more information about driving in Brussels - specifically about low emission zone
9.78
Prijs - kwaliteit is zeer goed. De houding baliebediende(s) - klant (ik heb verschillende rentals na mekaar gedaan) - kan echt wel beter. Ze doen wat ze moeten maar een beetje meer enthousiasme zou wel mogen. Het lijkt wel of ze er tegen hun zin zitten en ze je liever niet zien komen. Ik heb de tweede maal zeer lang moeten wachten want de bediende was aan de telefoon met een boze klant. intussen was een andere bediende back-office bezig zonder aanstalten om ook maar even te komen inspringen. De (technisch) bediende die het factuur bij de terugname van de wagen moest meegeven heeft dat in eerste instantie niet gedaan (ik denk dat een kleine opleiding van het te gebruiken systeem broodnodig is) en nadien kreeg ik te horen van hem dat hij het niet kon recupereren waardoor ik dan via de verantwoordelijke van het kantoor een print out heb gekregen ... weerom wachten ... de verantwoordelijke was dan weer hierin zeer vriendelijk en behulpzaam.
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